Returns & Refunds

At DICTAC, we stand by the quality of our furniture. If you are not completely satisfied, we are here to help.

Order Cancellation

  • Orders may be cancelled within 24 hours of purchase if they have not yet entered processing, fulfillment, or shipping.
  • To request a cancellation, please contact us at service@dictacfurniture.com as soon as possible.

Returns

  • Return Policy: We offer a 30-day return policy from the date you receive your item.
  • If the return is due to a consumer's choice, the consumer is responsible for the return shipping fees. If the return is due to our error (damaged or incorrect items), we will cover the shipping costs.

Return Shipping Costs

  • Non-Quality-Related Returns

If you wish to return an item due to personal preference, such as changing your mind, ordering by mistake, or no longer wanting the item, you are responsible for all return shipping costs. Original shipping charges (if any) are non-refundable.

  • Quality-Related Returns

If the item is damaged, defective, missing parts that affect normal use, or if an incorrect item was shipped, DICTAC will cover the reasonable return shipping costs. Depending on the situation, we may also provide replacement parts, a replacement product, a partial refund, or another appropriate solution.

Eligibility for Return:

  • Items must be in original condition: unworn, unused, with tags, and in original packaging.
  • A receipt or proof of purchase is required.

To initiate a return:

  • Contact us at service@dictacfurniture.com.
  • Returns should be sent to: U.S. Return Warehouse

General Returns

  • You can return items within 30 days if you are not satisfied, but you will need to cover the return shipping costs if there are no quality issues.
  • Items must be:
    • In brand-new condition
    • Unused, unassembled
    • Original packaging, all parts/hardware/manuals included

Note: The 30-day return window is based on the delivery date of each individual item, not the entire order.

Non-Returnable Items:

  • Clearance items
  • Customized items
  • Items marked “Non-Returnable”
  • Assembled or disassembled products
  • Items without original packaging or with damaged packaging

Faulty or Damaged Products

  • Please inspect your order upon delivery and report any damaged, defective, or missing items within 3 business days of receipt.
  • To help us resolve the issue quickly, please provide photos of the product, packaging, shipping label, and any visible damage.


Important Notes:

  • Report damaged items within 3 business days of receipt.
  • For undeliverable or refused packages, you may be responsible for additional handling and shipping fees.

How to Return Items

  1. Contact Customer Support: Initiate a return by stating the reason and providing an invoice or order confirmation.
  2. Package the Item: Ensure all parts are in original packing.
  3. Ship the Package: Use a trackable shipping method and provide the tracking number to us.

Refund Process:

  • You will receive a notification email within 3-5 working days after we receive your item(s).
  • Refunds will be processed to the original payment method. Allow up to one billing cycle for credit card refunds.

When Can I Expect to Receive My Refund?

1. When we confirm the cancellation of your order, you will be refunded within 24 hours.

2. When we receive your return and complete the inspection, expect a refund within 3-5 working days. The refund will be sent back to the same account it came from, ensuring the money is returned in the same manner it was received.

3. If you originally paid with your PayPal account balance, you can expect to see the refund in your PayPal account immediately.

4. If you originally paid with a credit card, please allow up to one billing cycle for the credit to appear on your bank statement. The timing largely depends on how quickly your bank processes the credit. We recommend against requesting a chargeback from your credit card company during the return process. Chargeback disputes can take time to resolve, so it's generally better to exercise patience and allow the return process to take its course. However, if you encounter an unusual delay, feel free to contact us for assistance.

Contact Us

For any questions or concerns, please contact our support team:

Email: service@dictacfurniture.com
Phone: +86 186 3851 5985
Address: Shenzhen, Guangdong, China
Business Hours: Mon–Fri, 9:00 AM–6:00 PM (GMT+8)