Warranty
DICTAC Warranty Policy
Business Information
DICTAC Furniture is operated by Shenzhen Jirui E-Commerce Co., Ltd.
- Registered Address:
Room 3101, Hualijia Electronics Market,
Pinghu Street, Longgang District,
Shenzhen, Guangdong, China
- Customer Service Email:
service@dictacfurniture.com - Customer Service Phone:
+86 186 3851 5985
2-Year Limited Warranty
At DICTAC, we are committed to providing high-quality furniture designed for everyday living. We stand behind the quality of our products and offer a 2-Year Limited Warranty covering manufacturing defects in materials and workmanship.
This warranty applies to products purchased directly from DICTAC or authorized sellers and begins on the original purchase date.
What Is Covered
This warranty covers:
- Manufacturing defects in materials or workmanship
- Defective hardware or components
- Structural defects under normal residential use
- Missing parts or damaged parts upon delivery
- Product defects that affect normal assembly or intended use
If a covered defect is confirmed, DICTAC may provide replacement parts, a replacement product, a partial refund, or another appropriate solution at our discretion.
How to Submit a Warranty Claim
To initiate a warranty claim, please contact:
Please provide:
1. Order number or proof of purchase
2. Customer name and shipping address
3. Photos or videos clearly showing the issue
4. Brief description of the problem
Our customer service team will review your claim and provide assistance as quickly as possible.
What Is Not Covered
This warranty does not cover:
- Normal wear and tear
- Cosmetic damage that does not affect product functionality
- Improper assembly or installation
- Misuse, abuse, negligence, or accidents
- Water damage, fire damage, or damage caused by pets
- Damage caused by unauthorized modifications or repairs
- Commercial, rental, or institutional use
- Products purchased from unauthorized sellers
- Issues resulting from failure to follow product instructions
Replacement Parts
If replacement parts are available, DICTAC may provide replacement hardware, panels, slats, drawers, shelves, or other components to resolve warranty issues.
Replacement parts may require shipping and processing time depending on availability.
Limitation of Liability
Except as required by law, DICTAC's liability under this warranty is limited to repair, replacement, or refund of the original purchase price of the affected product.
This warranty gives you specific legal rights, and you may also have other rights that vary by state.
Contact Us
For warranty questions or claims, please contact:
DICTAC Furniture
Email:
service@dictacfurniture.com
Phone:
+86 186 3851 5985
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)