Shipping & Delivery

Order Processing

Orders are typically processed and shipped within 1-2 business days after receipt.

Shipping Fees

Shipping fees are based on the product’s shipping weight and shipping tier. The applicable shipping fee will be clearly displayed on the product page and during checkout before payment is completed.

If your shipping rate is based on weight, please refer to the table below:

Please make sure the shipping fee shown on the product page, checkout page, and Google Merchant Center is exactly the same.

Delivery Time

Our estimated delivery time includes order processing time and transit time.

Delivery is available from Monday to Friday, excluding weekends and public holidays.

Delivery times for pre-sale items may vary based on arrival dates. The estimated delivery time for pre-sale items will be displayed on the product page when applicable.

Shipping Locations

We currently only ship to the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, or P.O. Boxes / APO / FPO addresses.

Delivery Method

Orders placed on our website are fulfilled by DICTAC through our U.S. warehouses and trusted logistics partners.

Depending on product availability and destination, shipments may be delivered by Amazon Logistics, FedEx, UPS, USPS, or other trusted carriers.

Our standard delivery method is doorstep delivery. Packages are usually delivered to the customer’s front door, porch, driveway, building entrance, or the first accessible safe area near the delivery address, depending on the carrier’s delivery policy.

We do not provide inside delivery, upstairs delivery, room-of-choice delivery, unpacking, assembly, or installation services.

Signature Requirement

A signature is generally not required for delivery.

Packages may be left at the customer’s front door, porch, driveway, building entrance, or another safe location near the delivery address, depending on the carrier’s delivery policy.

Please make sure your shipping address is accurate and accessible for delivery.

Multi-Package Shipments

Large items, such as bed frames, storage beds, bunk beds, loft beds, or other oversized furniture, may be shipped in multiple boxes.

These boxes may arrive at different times. Please track all provided tracking numbers before contacting us about missing packages.

If your order includes multiple items, they may also be shipped separately depending on size, weight, product availability, and carrier arrangements.

Taxes

Product prices do not include sales tax unless otherwise stated.

Any applicable sales tax will be calculated and displayed at checkout before payment is completed.

Tracking Information

Once your order ships, you will receive an automated email with tracking details. If your order includes multiple items, they may be shipped separately depending on size, and you will receive tracking information for each item.

Fulfillment Partner

DICTAC is a furniture brand with products sold through multiple channels, including our official website and Amazon. Orders placed on our website are fulfilled by DICTAC through our U.S. warehouses and trusted logistics partners, including Amazon Logistics.

Depending on product availability and destination, shipments may be delivered by Amazon Logistics, FedEx, UPS, USPS, or other trusted carriers. Tracking information will be provided by email once your order has shipped.

Multiple Items

We strive to deliver all items in your order simultaneously. However, different shipping options may lead to items being sent separately. You will be notified via email when each item ships.

Order Cancellation

Orders may be cancelled within 24 hours of purchase if they have not yet entered processing, fulfillment, or shipping.

Once an order has been processed, fulfilled, or shipped, cancellation may no longer be possible. In such cases, customers may request a return in accordance with our [Return & Refund Policy].

Address Changes

Please review your shipping information carefully before placing your order.

If you need to change the delivery address, please contact us as soon as possible. Address changes may be possible before the order enters processing or fulfillment.

Once an order has been processed, fulfilled, shipped, or is in transit, we may not be able to modify the delivery address.

Important Note: If an incorrect shipping address is provided by the customer and the package cannot be recovered, DICTAC may not be able to issue a replacement or full refund. Each case will be reviewed individually.

Questions?

If you have any questions regarding shipping, delivery, or order status, please contact:

DICTAC Furniture

Email: service@dictacfurniture.com

Phone: +86 186 3851 5985

Business Hours: Monday - Friday 9:00 AM - 6:00 PM (GMT+8)